Play Smart.
Stay in Control.
cxrick is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, resources, and support you need to keep betting fun — and to step back when it stops being so.
Every feature we build and every policy we set is designed with your wellbeing in mind. Here is what cxrick actively does to keep your gaming experience positive and under your control.
Strict Age Verification
cxrick enforces a minimum age of 18 for all players. Every new account undergoes identity verification to confirm age before any real-money activity is permitted. We take underage gambling seriously and report any suspected breaches immediately.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active it takes effect immediately. Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period before the new cap applies.
Session Time Reminders
cxrick can alert you when you have been playing continuously for a set duration. Regular session reminders help you stay aware of how long you have been active, giving you a natural prompt to pause, reflect, and decide whether to continue.
Self-Exclusion Programme
If you feel you need a complete break from gambling, cxrick's self-exclusion tool allows you to block access to your account for a chosen period — from 30 days up to permanent closure. During any self-exclusion period, your account cannot be reopened regardless of the request.
Reality Check Tools
The cxrick reality check feature shows you a clear summary of your net activity — total deposited, total withdrawn, and net result — for any selected time period. Transparency about real outcomes helps players make informed, clear-headed decisions at any stage of their session.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock via live chat or email. Whether you want to set a limit, request a time-out, or simply talk through a concern with a trained agent, cxrick support is always one message away at [email protected].
1 Our Commitment to Safe Play
cxrick was built with the Bangladeshi player in mind — someone who loves cricket, enjoys casino entertainment, and deserves a platform they can genuinely trust. Responsible gaming is not an afterthought at cxrick; it is a foundational principle that shapes every product decision, every policy, and every customer support interaction we have.
We believe that gambling should be entertainment — something you do with money you can comfortably afford to lose, within time you have freely chosen to spend. The moment it stops feeling that way, cxrick's tools and support team are here to help you regain control or step away entirely, without judgement.
Our responsible gaming framework is built around four pillars: prevention (stopping problems before they start through limits and age checks), awareness (helping players recognise early warning signs), intervention (providing tools to take a break when needed), and support (connecting players with trained help at any hour). Every section of this page addresses one or more of these pillars in practical, actionable terms.
cxrick's Responsible Gaming Promise
cxrick will never market gambling to vulnerable individuals, will never make it difficult to set limits or self-exclude, and will always treat players who come forward with a gambling concern with respect, confidentiality, and urgency. Your wellbeing comes before our revenue.
2 Age Restriction — 18+ Only
Strict 18+ Policy — No Exceptions
cxrick is strictly an adult platform. No person under the age of 18 is permitted to register, deposit, or participate in any real-money betting or gaming activity. This policy applies to all players regardless of location within Bangladesh.
During registration, all players are required to declare that they are 18 years of age or older. To process any withdrawal and to complete full account verification, players must submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming their date of birth. Any account found to belong to a person under the age of 18 will be immediately suspended and all funds returned in accordance with our Terms & Conditions.
cxrick strongly encourages parents and guardians to use parental control software if there is any risk of minors accessing a device that has been used to log in to cxrick. Free tools such as browser-level content filters and device-level parental controls can provide an additional safeguard alongside our own age verification procedures.
If you have reason to believe that a person under the age of 18 has created or is using a cxrick account, please contact us immediately at . We will investigate and act on every report without delay.
3 Deposit & Spending Limits
One of the most effective tools for keeping gambling within comfortable boundaries is a pre-set deposit limit. cxrick allows every player to set a cap on the total amount they can deposit within a defined time window. Available limit types include:
- Daily Deposit Limit: The maximum you can deposit in any 24-hour rolling period;
- Weekly Deposit Limit: The maximum across any 7-day rolling window;
- Monthly Deposit Limit: The maximum across any 30-day rolling period.
Limits can be set to any Taka amount (e.g., ৳500, ৳2,000, ৳10,000) and take effect immediately upon confirmation. If you wish to reduce your limit, the new lower cap applies straight away. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this delay is intentional and protects you from impulse decisions during a losing streak.
To set or adjust your deposit limits, log in to your cxrick account and navigate to the Account Settings section, or contact our support team via live chat at any time. Agents can also set limits on your behalf during any support conversation.
Tip: Set Your Limits Before You Start Playing
Research consistently shows that limits set before a session are far more effective than those set during play. cxrick recommends establishing your monthly deposit cap immediately after registration, before you make your first deposit.
4 Time-Out & Cool-Off Periods
Sometimes you need a short break without committing to a full self-exclusion. cxrick's time-out feature lets you temporarily suspend your account for a fixed period, during which you will not be able to log in, place bets, or make deposits. Available time-out durations are:
- 24 hours
- 48 hours
- 7 days
- 30 days
A time-out is activated instantly upon request and cannot be reversed early. It differs from self-exclusion in that it is designed as a temporary pause rather than a long-term break — once the chosen period expires, your account automatically returns to active status. If you feel a longer break is needed, please consider the self-exclusion option described in the next section.
In addition to account-level time-outs, cxrick provides session time reminders that notify you after a set number of consecutive minutes on the platform. These reminders appear as an on-screen prompt and are not intrusive — they are simply a nudge to check in with yourself and decide consciously whether to continue playing.
To activate a time-out, contact our support team via live chat or email. Requests are processed within minutes and a confirmation notification will be sent to your registered email address once the time-out is active.
5 Self-Exclusion Programme
Self-exclusion is cxrick's strongest player protection tool. If you feel that gambling has become a problem — or if you simply want to guarantee that you cannot access the platform for an extended period — self-exclusion permanently blocks all access to your cxrick account for the duration you choose.
How to Request Self-Exclusion
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Contact Our Support Team Reach us via live chat (24/7) or email at [email protected]. Clearly state that you wish to self-exclude and specify your preferred duration.
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Choose Your Exclusion Period Options include 6 months, 1 year, 3 years, 5 years, or permanent exclusion. There is no minimum waiting period — the exclusion takes effect within 24 hours of your request being confirmed.
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Receive Confirmation You will receive an email confirmation once your self-exclusion is active. Your account will be locked and you will be logged out of all active sessions immediately.
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Marketing Opt-Out All promotional emails and bonus notifications are automatically suspended during a self-exclusion period. You will not receive any marketing communications from cxrick for the duration of your exclusion.
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Reinstatement After Non-Permanent Exclusion Once your chosen exclusion period has expired, you may request reactivation. A mandatory 7-day reflection period and responsible gaming acknowledgement are required before access is restored. Permanent exclusions cannot be reversed under any circumstances.
Important: Self-Exclusion is a Serious Commitment
Once self-exclusion is activated, cxrick will not reverse it before the chosen end date regardless of the reason given. This is intentional — the tool is designed to be robust precisely so that it provides meaningful protection when you need it most.
6 Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are recognised indicators that gambling may be becoming a harmful pattern rather than a recreational activity. If you identify with several of these signs, we strongly encourage you to use cxrick's self-exclusion tool and seek professional support.
- Gambling with money that was set aside for essential expenses such as rent, food, bills, or family needs
- Chasing losses — continuing to gamble in an attempt to win back money that has already been lost
- Lying to family members or close friends about the amount of time or money spent gambling
- Feeling irritable, anxious, or restless when not gambling or when attempting to cut down
- Neglecting work, study, or personal relationships due to time spent gambling
- Borrowing money, selling possessions, or taking loans to fund gambling activity
- Using gambling as a way to escape from stress, anxiety, depression, or personal problems
- Making repeated unsuccessful attempts to reduce or stop gambling
- Feeling that you need to bet increasingly larger amounts to achieve the same level of excitement
- Experiencing guilt or shame after gambling sessions, followed by a return to gambling shortly after
Recognising these signs in yourself is an act of strength, not weakness. cxrick's support team is trained to handle these conversations with sensitivity and without judgement. You do not need to wait until a situation becomes severe — reach out as early as you feel comfortable doing so.
7 Getting Help & Support
cxrick provides direct support for players who are concerned about their gambling, but we also recognise that some situations benefit from independent professional guidance. Below are the primary ways to get help:
cxrick Support Team
Our trained support agents are available around the clock. Whether you want to set a deposit limit, activate a time-out, or request self-exclusion, we are ready to help immediately.
General Wellbeing Guidance
If gambling is affecting your mental health or financial wellbeing, speaking with a qualified counsellor is an important step. cxrick encourages all players experiencing distress to reach out to a trusted mental health or financial advice professional in their community.
When you contact cxrick about a responsible gaming matter, your case is handled exclusively by dedicated support staff with specific training in player protection. All communications are treated as strictly confidential and will never be shared with other departments or used for marketing purposes.
8 Player Protection Tools — Quick Reference
The following table summarises all responsible gaming tools available to cxrick players and how to activate each one:
Set a Deposit Cap
Daily, weekly, or monthly. Takes effect immediately. Increases require a 7-day wait.
Take a Short Break
Suspend account access for 24 hours, 48 hours, 7 days, or 30 days. Activates instantly.
Long-Term Block
6 months to permanent. Cannot be reversed. Marketing automatically stopped.
View Your Activity
Full net result summary for any period. See deposits, withdrawals, and outcomes clearly.
All Tools Are Free & Always Available
Every responsible gaming tool on cxrick is available at no cost to any registered player, at any time, without any requirement to justify the request. You never need a reason to set a limit or take a break — the tools exist for your benefit and are available whenever you want them.
cxrick reviews its responsible gaming tools regularly and will continue to add features that help players maintain healthy, enjoyable relationships with betting and casino entertainment. If you have a suggestion for a tool or feature that would help you play more responsibly, contact our support team — we welcome feedback from the community of players we serve across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and throughout Bangladesh.
Enjoy cxrick — Responsibly
cxrick is here for the love of cricket, the thrill of slots, and the excitement of live casino. Play within your means, use the tools available to you, and reach out any time you need support. Gambling should always be fun.